POLICIES

Deposits

A $500 non-refundable, non-transferable deposit is required to reserve your training date.

Remaining Balance

The remaining balance is due prior to or on the first day of training unless otherwise agreed upon in writing.

Rescheduling

Students may reschedule their training one time with a minimum of 14 days' written notice. Requests made with less than 14 days' notice may result in the forfeiture of the deposit.

No Refund Policy

Due to the preparation, scheduling, and resources provided for each training, all training payments are non-refundable.

Intellectual Property

All training manuals, presentations, videos, educational materials, and resources are the intellectual property of Tru Lash Artistry.

These materials may not be copied, reproduced, shared, distributed, sold, or taught without prior written permission.

Results Disclaimer

Enrollment in any training program does not guarantee income, clientele, licensing approval, or business success.

Student results are dependent upon individual effort, implementation, and commitment.


SHIPPING POLICIES

Processing & Fulfillment

  • Orders are processed within 2–5 business days, unless otherwise stated.
  • Orders placed on weekends or holidays will begin processing the next business day.
  • A shipping confirmation email with tracking information will be sent once your order has been fulfilled.


Shipping Responsibility

Please verify your shipping address before completing your purchase.

Tru Lash Artistry is not responsible for incorrect shipping addresses entered during checkout.

Once a package has been transferred to the shipping carrier, Tru Lash Artistry is not responsible for lost, stolen, delayed, or misdelivered packages.


Tracking Information

Tracking information will be provided once your order has shipped.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly to initiate an investigation.

Customers are responsible for communicating directly with the carrier regarding lost or stolen packages.


Damaged Orders

If your order arrives damaged, please contact us within 48 hours of delivery.

To submit a claim, please include:

  • Order Number
  • Full Name
  • Description of the issue
  • Photos of the product
  • Photos of the packaging

Please allow up to 5 business days for your claim to be reviewed.


PRODUCT POLICIES

Product Refund Policy

All Sales Are Final

Due to the nature of professional beauty products, all product sales are final.

We do not accept returns, exchanges, or refunds on opened, used, or tested products.


Defective Products

If you believe you received a defective product, please contact us within 48 hours of delivery.

Please include:

  • Order Number
  • Full Name
  • Description of the issue
  • Supporting photos and/or video

All claims are reviewed on a case-by-case basis.


Professional Use Disclaimer

All Tru Lash Artistry products are intended for professional use only.

Tru Lash Artistry is not responsible for misuse, improper storage, improper application, allergic reactions, or damages resulting from the use of our products.